Private Pay Terms & Conditions

The Traveling Gnomes Extended Days are staffed at a ratio of 1 team member to 1 Traveler (1:1), 1 team member to 2 Travelers (1:2), 1 team member to 3 Travelers (1:3), or 1 team member to 4 Travelers (1:4).

4:1 / 3:1 Group Support - ​​A Traveler receiving 3:1 or 4:1 support can stay with the group for approximately 9 hours. They demonstrate a willingness to participate in activities, take direction from various individuals, adhere to safety protocols specific to each activity, and manage personal care with minimal assistance.

2:1 / 1:1 Small Group Support - A Traveler receiving 2:1 or 1:1 support may need support and direction staying with the group for approximately 9 hours. They may need significant prompting to participate in activities, adhere to safety protocols, and manage personal care. Travelers with a history of elopement, physical aggression, property destruction, and severe medical needs require 2:1 or 1:1 support.

The Traveling Gnomes reserve the right to determine an appropriate staffing ratio for a Traveler. If the necessary level of assistance is misrepresented on the Traveler’s paperwork, the Traveler may be turned away or sent home during a program. This is to ensure the safety of the Traveler and the group. Occasionally, Travelers who do not require 1:1 support at home, do require 1:1 support while traveling due to frequent transitions, crowded spaces, unfamiliar places/activities, and uncontrollable situations. 

Payment Terms:

• Payment for services rendered under the private pay model is due in full upon outlined due date unless otherwise agreed upon.

• Payments can be made via credit card, check, or cash.

• Invoices will be emailed the first week of the month and will be due the last Friday of the month prior to scheduled services. 

• Example: If you are scheduled for program on October 10th, your invoice will be shared with you the first week of September and must be rendered by the last Friday of September. 

• If the programming duration exceeds or falls short of 9 hours, pricing is subject to change.

• Payments received after the due date may be subject to a late fee.

Cancellation and Refund Policy:

• Clients may cancel Extended Day services and receive a full refund by providing 30 days’ notice in writing.

• Cancellations made less than 30 days before scheduled services will result in a 50% cancellation fee.

• Same-day cancellation will not result in a refund.

Modification of Services:

• Changes to the scope or frequency of services must be agreed upon in writing between the participant and The Traveling Gnomes.

• The Traveling Gnomes reserve the right to adjust service schedules with advance notice.

• If your Traveler requires 1:1 or 2:1 support, the availability of secured spots is contingent upon staffing resources. Given the substantial demand for 1:1 support among our travelers, we also retain the right to place your Traveler on a waitlist, ensuring equitable opportunities for all 1:1 Travelers to participate in our trips.